Shipping and Returns
In order to reduce carbon emissions, we recommend that our reports are downloaded electronically. However, we recognise that some customers still prefer a hard copy, and these can be purchased. They are printed on demand and will be despatched to you by First Class Post, typically 3-5 days after the order.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at by following THIS LINK.
Returns will only be accepted as a result of a defective product. In this instance a credit will be raised for your return carriage costs in addition to the original product value if required. We regret that refunds are not offered in any circumstances against purchases of PDF downloads.